Help & FAQ
Common questions about ordering, delivery, returns and custom orders.
How do I place an order?
Browse our collections, add items to your cart and proceed to checkout. Payment is handled securely through Shopify. For bulk or custom orders, contact us directly for a quote.
How do I request custom teamwear?
Use our Custom Order tool or Request a Quote form. You can also call us on 1300 497 686 to discuss your requirements. We offer a free design service and will create mockups for your approval.
What are the delivery timeframes?
Standard despatch is 2 to 5 business days depending on stock availability and any branding requirements. Express delivery is available for an additional cost. See our Delivery Info page for full details.
Can I return or exchange items?
Yes. Email info@isapparel.com.au within 7 days with your order number and details. Faulty items are replaced or refunded at no cost to you. Change of mind exchanges incur return shipping costs. Branded items cannot be returned for change of mind.
Is there a minimum order quantity?
No minimum order quantities on heat transfer and embroidery. For sublimation and screen printing, minimums may apply depending on the product. Contact us for details.
Can I visit the showroom?
Yes. Our showroom is at Unit 1, 86 Keys Rd, Moorabbin VIC 3189. Call ahead on 1300 497 686 to arrange a time.
Do you ship internationally?
Yes. We offer international shipping via air and sea freight. Email info@isapparel.com.au with your product list and destination for a quotation.
Can you set up a merch store for our club?
Yes. We manage online merchandise stores for clubs and handle all orders, stock and fulfilment. See our Sponsorship page for details on partnership benefits.